($5 per hour )
Product/Service Category
|
IT TECH SUPPORT (USA)
|
Payout
|
$5/hour
|
Shift Window
|
8 hours/one shift
|
Agents Required
|
Min 5 or 10 agents/shift (1 Shift )
|
Call Volume
|
Qualified Calls need to purchase
|
Minimum Performance Expected
|
Quality Scores and XXXX. as per the SLA
|
Ramp-up
|
After 3 months of performance
|
Ramp-up Duration
|
6 months (Driven by performance of the Centre)
|
Payment Cycle
|
Weekly Basis.
|
Reports
|
Format will be exchanged and explained during online training
|
Training: The trainer will check the agents, Technical Infrastructure and feasibility of the Centre based on which we will provide the master SLA to the Centre. Online site training for 7 days shall be provided.
Recruitment
Centre to recruit the advisor with the following skills.
· Good Communication
· Good Customer services Skills
· Good Selling & Convincing Skills
· Attitude & Stability
· Good Analytical skills
· Basic computer skills.
Documents required:
• Company Profile and registration proof
• Company Pictures
• Articles and Memorandum of Association
• Director’s profile along with senior Management profile
Steps for Process Procurement:
1. Company Profile Selection.
2. MOU Signup
3. Client Introduction
4. SLA signup.
4. Online Training
7. Final Mock & Test Calling
8. GO LIVE.
